Shipping policy

SHIPPING POLICY

L’Art De Vivre™

Last updated: 21 September 2026

At L’Art De Vivre™, we carefully prepare every order for delivery. This Shipping Policy explains how orders are processed, shipped and delivered within South Africa.

By placing an order with L’Art De Vivre™, you acknowledge and agree to the shipping terms below, subject to your rights under applicable South African law.

1. SHIPPING METHOD

All orders are shipped using Aramex Store-to-Door or another delivery service selected by L’Art De Vivre™ where necessary.

Orders are delivered to the delivery address provided by the customer during checkout.

Once your order has been dispatched, you may receive tracking information where available.

2. DELIVERY TIMEFRAME

Our estimated delivery timeframe is:

8–11 business days

The estimated timeframe begins once your order has been processed and dispatched.

Business days generally exclude Saturdays, Sundays and South African public holidays.

Please note that the stated timeframe is an estimated delivery period and not a guaranteed delivery date.

Orders may occasionally arrive earlier or later than the estimated timeframe due to circumstances outside the reasonable control of L’Art De Vivre™.

3. ORDER PROCESSING

Orders are processed after payment has been successfully received and verified.

Please ensure that all delivery information supplied during checkout is accurate and complete.

This includes:

  • Full name;

  • Contact number;

  • Delivery address;

  • Suburb;

  • City;

  • Province; and

  • Postal code.

L’Art De Vivre™ is not responsible for delivery problems caused by incorrect, incomplete or outdated information supplied by the customer.

Where possible, we may contact the customer to obtain corrected information.

Any additional delivery costs reasonably incurred as a result of incorrect delivery information may be charged to the customer where legally permissible.

4. COURIER DELAYS

L’Art De Vivre™ uses third-party courier services to deliver orders.

While we work with our courier partners to facilitate timely delivery, L’Art De Vivre™ does not guarantee that a courier will deliver within the estimated timeframe.

Delivery may be delayed due to circumstances including, but not limited to:

  • Courier operational delays;

  • High shipment volumes;

  • Incorrect or incomplete delivery information;

  • Failed delivery attempts;

  • Weather conditions;

  • Road closures;

  • Traffic incidents;

  • Public holidays;

  • Natural disasters;

  • Strikes or industrial action;

  • Technical or logistical problems;

  • Security incidents;

  • Government restrictions;

  • Events beyond our reasonable control; or

  • Other circumstances affecting the courier network.

Where a delay is caused by circumstances outside our reasonable control, L’Art De Vivre™ will not be responsible for losses arising solely from that delay to the extent permitted by applicable law.

Nothing in this section excludes or limits any liability or consumer right that cannot lawfully be excluded under South African law.

5. DELIVERY ATTEMPTS

Aramex or its delivery partners may make delivery attempts to the address provided at checkout.

If delivery cannot be completed because:

  • nobody is available to receive the parcel;

  • the delivery address is incorrect or incomplete;

  • the customer cannot be contacted;

  • access to the delivery location is unavailable; or

  • another circumstance prevents delivery,

the courier may arrange a further delivery attempt or otherwise handle the shipment in accordance with its applicable procedures.

Any additional charges arising from circumstances caused by incorrect information or actions of the customer may be payable by the customer where legally permissible.

6. TRACKING

Where tracking information is available, L’Art De Vivre™ may provide the customer with a tracking number or tracking information after dispatch.

Customers are responsible for monitoring tracking updates where tracking has been provided.

If your tracking information indicates a delivery problem or appears not to have updated for an extended period, please contact us so that we can assist with the courier enquiry where reasonably possible.

7. LOST OR MISSING PARCELS

If your order appears to have been lost in transit, please contact L’Art De Vivre™.

We may initiate an investigation with the relevant courier service.

Customers may be asked to provide reasonable information required to assist with the investigation.

L’Art De Vivre™ will work with the courier to resolve confirmed lost-delivery issues in accordance with the applicable courier terms and South African consumer law.

Nothing in this section limits any statutory consumer rights that may apply.

8. DAMAGED PACKAGES

If your package arrives visibly damaged, we recommend that you:

  1. Photograph the external packaging;

  2. Photograph the shipping label;

  3. Photograph the damaged product; and

  4. Contact L’Art De Vivre™ as soon as reasonably possible.

Please retain the packaging until the matter has been resolved, as it may be required for a courier investigation.

Damage claims will be assessed based on the circumstances of the delivery and applicable law.

9. INCORRECT ADDRESS

The customer is responsible for ensuring that the delivery address entered at checkout is accurate.

If an order has not yet been dispatched and you notice that your delivery information is incorrect, contact us immediately.

Once an order has been dispatched, we may be unable to change the delivery address.

Where a parcel must be redirected, returned or resent because incorrect or incomplete information was supplied by the customer, additional reasonable delivery costs may apply where legally permissible.

10. DELIVERY TO THIRD PARTIES

If you provide an address where another person, business, reception desk, security desk or other authorised recipient accepts delivery on your behalf, delivery to that recipient may constitute delivery to the address supplied by you.

Please ensure that the recipient is authorised to accept the parcel.

L’Art De Vivre™ cannot control what happens to a parcel after it has been properly delivered to the supplied delivery address or an authorised recipient, subject to applicable law.

11. DELIVERY AREAS

L’Art De Vivre™ currently offers delivery within South Africa, subject to courier coverage and availability.

Certain remote areas may require additional delivery time or alternative delivery arrangements.

If the courier cannot service a particular address, we will attempt to contact the customer to arrange a reasonable alternative where possible.

12. PUBLIC HOLIDAYS AND PEAK PERIODS

Orders placed around public holidays, promotional periods, major shopping events or other periods of unusually high demand may take longer to arrive.

The standard 8–11 business day estimate may therefore be extended where courier or operational volumes materially increase.

We recommend allowing additional time when ordering for birthdays, holidays, special occasions or other time-sensitive events.

13. DELIVERY CONFIRMATION

A delivery may be recorded as completed by the courier using its standard delivery procedures.

If your order is marked as delivered but you have not received it, please contact L’Art De Vivre™ promptly.

We may request reasonable information from you and may contact the courier to investigate the delivery status.

14. SHIPPING COSTS

Applicable shipping charges will be displayed at checkout before the customer completes the purchase, unless expressly stated otherwise.

Any promotional free-shipping offer is subject to the terms of the specific promotion.

15. REFUSED OR UNCOLLECTED SHIPMENTS

If a customer refuses delivery or fails to collect a shipment when collection is required, the parcel may be returned to the sender in accordance with the courier's procedures.

Where the return occurs because of the customer's actions or failure to provide accurate delivery information, any reasonable additional shipping costs may be charged where legally permissible.

This does not affect any statutory cancellation or refund rights the customer may have.

16. FORCE MAJEURE AND EVENTS OUTSIDE OUR CONTROL

L’Art De Vivre™ will not be responsible for delays or failures caused by events that are genuinely beyond our reasonable control, including natural disasters, severe weather, war, civil unrest, government action, widespread infrastructure failures, major courier disruptions, strikes, or other extraordinary events.

Where such circumstances occur, we will take reasonable steps to minimise the impact on customers and facilitate delivery as soon as reasonably practicable.

This provision does not exclude any liability that cannot legally be excluded.

17. ESTIMATED DELIVERY TIMES ARE NOT GUARANTEED

The 8–11 business day delivery timeframe is an estimate intended to help customers understand the expected delivery period.

It is not a promise that every order will arrive within exactly 8–11 business days.

L’Art De Vivre™ is not responsible for delays caused by third-party courier operations or circumstances outside our reasonable control, to the extent permitted by applicable South African law.

Where applicable law provides a consumer with a remedy because an order was not delivered within an applicable legally required or agreed period, nothing in this policy is intended to remove that remedy.

18. CONTACT US

For shipping and delivery enquiries, please contact:

L’Art De Vivre™

Email: [CUSTOMER SERVICE EMAIL]

WhatsApp: [WHATSAPP NUMBER]

Website: [WEBSITE URL]

Business Address: [BUSINESS ADDRESS]

When contacting us regarding an order, please include your order number so that we can assist you as quickly as possible.

19. POLICY CHANGES

L’Art De Vivre™ reserves the right to update this Shipping Policy from time to time.

The version applicable to your order will generally be the version displayed at the time your order was placed, subject to applicable law.

© 2026 L’Art De Vivre™. All rights reserved.